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Selected Publications

• "Managing Quality: An Integrative Approach, 8th ed.", 2024
• "A Bibliometric Analysis of the Quality Management Journal: 10 Years of Publications and The Pathway Forward", Quality Management Journal, Edition 3, Volume 34, Taylor and Francis, Milton Park, UK, 2024
• "Managing Quality: Integrating the Supply Chain 7th Ed.", Edition 7, John Wiley, 2022
• "Revisiting the Future of Quality Management Research", Quality Management Journal, Edition 1, Volume 26, Pages 10 pages, American Society for Quality, Milwaukee, WI, 2019
• "Managing Supply Chain and Operations", Edition Second, Pearson, Boston, MA, 2018
• "Managing Quality: Integrating the Supply Chain", Managing Quality: Integrating the Supply Chain, Edition Sixth, Pearson, Boston, MA, 2017
• "Managing Supply Chain and Operations", Edition First, Pearson, Upper Saddle River, NJ, 2015
• "An Assessment of Research in Quality Management and an Agenda for Future Research", Quality Management Journal, Edition 2, Volume 21, Pages 17-44, American Society for Quality, Milwaukee, WI, 2014
• "A Retrospective View of Research in the Quality Management Journal: A Keyword and Thematic Analysis", Quality Management Journal, Edition 1, Volume 20, American Society of Quality, Milwaukee, WI, 2013
• "Rethinking Outsourcing: Emerging Quality Issues", Strategic Innovators, Edition 3, Volume 1, Pages 26-29, 2011
• "Furthering the Study of Global Supply Chain Quality Management", Quality Management Journal, Edition 2, Volume 18, Pages 7-9, 2011
• "Towards a Better Understanding of Supply Chain Quality Management Practices", International Journal of Production Research, Edition 8, Volume 49, Pages 2285-2300, 2011
• "On Baldrige Core Values and Commitment to Quality", Quality Management Journal, Edition 3, Volume 17, Pages 21-34, 2010
• "Does Six Sigma Improve Performance?", Quality Management Journal, Volume 14, Pages 7-20, American Society for Quality, Milwaukee, WI, 2009
• "On Differences in How Operations and Supply Chain Managers Approach Quality Management", International Journal of Production Research, Volume 46, Pages 6933-6944, Taylor and Francis, 2008
• "Towards an Understanding of Supply Chain Quality Management", Journal of Operations Management, Volume 26, 2008
• "Does Six Sigma Improve Performance?", Quality Management Journal, 2007
• "Does One Size Fit All? Understanding Organizational Context and the Contingency Approach to Quality", Quality Progress, 2006
• "Horizontal Deployment of Quality Approaches Within a Firm", International Journal of Services and Operations Management, 2006
• "How Quality Approaches Affect Performance", International Conference on Productivity and Quality Research, Page 1090, Productivity and Quality: A Multidsciplinary Perspective, Delhi, India, 2005
• "Team Climate and Teamwork in Government: The Power of Embedded Leadership", the International Journal of Quality and Reliability Management., 2005
• "FreeQuality: Using Service Learning to Motivate Student Learning", Decision Science Journal of Innovative Education, 2004
• "On Functional Differences and Quality Understanding", Benchmarking: An International Journal, Volume 9, Pages 86-102, 2002
• "The Role of Quality Tools in Improving Satisfaction With Government", Quality Management Journal, Volume 9, Pages 20-31, 2002
• "Expect the Unexpected: Enterprise information system at a state water resource department improves process, quality, and customer service", Quality Progress, Volume 34, Pages 49-55, 2001
• "Quality Improvement Approach and Performance: Multi-Site Analysis Within a Firm", Journal of Quality Management, Volume 5, Pages 1-16, 2001
• "The Impact of Customer Contact on Environmental Initiatives for Services Firms", International Journal of Operations and Production Management, Volume 20, Pages 187-203, 2000
• "The Influence of Human Resource Practices on Empowerment and Employee Perceptions of Management Commitment to Quality", The Journal of Quality Management, Volume 4, Pages 5-22, 1999
• "The Role of Quality in Export Firm Success", Quality Management Journal, Volume 6, Pages 55-70, 1999
• "User Involvement During Information Systems Development: A Comparison of User and Analyst Perceptions of Systems Quality", The Journal of Engineering and Technology Management: Jet-M, Volume 16, Pages 329-348, 1999
• "Environmental Responsibility of Service Firms: Managerial Perceptions", Proceedings of the Decision Science Institute Annual Meeting, Pages 1329-1321, 1999
• "The Ups and Downs of Customer-Driven Quality: How to use strategic quality planning to anticipate customer needs", Quality Progress, Volume 31, Pages 67-72, 1998
• "Lot Size Reduction in Services", Quality Engineering, Volume 10, Pages 343-346, 1997
• "Utilizing Simulation to Develop Economic Sampling Plans for Integrated Circuit Manufacturing", International Journal of Production Research: The research journal of the Institution of Manufacturi, Volume 35, Pages 137-155, 1997
• "An Examination of the Relationship Between Conformance and Quality-Related Costs", The International Journal of Quality and Reliability Management, Volume 13, Pages 50-63, 1996
• "Examining The Impact of Speed of Quality Improvement on Quality-Related Costs", Decision Sciences, Volume 27, Pages 623-646, 1996
• "Using Quality Management to Improve Customer Responsiveness at the IRS", The Production and Inventory Management Journal, Volume 37, Pages 37-43, 1996
• "Assessing Process Reengineering Impacts Through Baselining", Benchmarking for Quality Management and Technology, Volume 2, Pages 4-19, 1995
• "Designing and Initiating a Taguchi Experiment in a Services Setting", Operations Management Review, Volume 9, Pages 37-50, 1993
• "Utilizing a Knowledge Based Decision Support System as Quality Management Consultant", International Journal of Production Research, Volume 30, Pages 2159-2171, 1992
• "Managing Quality by Design for Sustainable Performance in the Process Industry", Quality Management Journal, Taylor and Francis, Milton Park

Experience

Other

• Department Chair and Donald Staheli Professor of Business Management, Marriott School of Management, 2014

Awards

• Marriott School Outstanding Faculty Award, BYU Marriott School of Business, 2024
• Outstanding Service, Department of Marketing and Global Supply Chain, 2023
• Scholarly Excellence Award, BYU Marriott School of Management, 2013
• Donald L. Staheli Chair in Global Supply Chain Management, Marriott School of Management, 2012
• Outstanding Researcher, Business Management Department, 2009
• Instructional Innovation Award, Decision Sciences Institute - National, 2002
• Honorary Chapter Inductee, Alpha Iota Delta, 2002
• ASBSU Outstanding Faculty Award, Boise State University, 2000
• Citation of Excellence for Research of the Highest Quality, Anbar, 1997
• Outstanding Teaching Award, University of Missouri-Columbia, 1992
• Inductee, Beta Gamma Sigma, 1989

Languages

• Portuguese

Administrative Assignments

• Department Chair — 2014–2023

BYU Citizenship

• Department Chair — Program Chair/Coordinator — August 2014

Professional Citizenship

• Quality Management Journal, Other, January 2014
• Decisions Sciences Journal, Editorial Review Board Member, 2007
• US Department of Commerce - Malcolm Baldrige National Quality Award Board of Overseers, Board Member, January 2010–July 2013
• Journal of Operations Management, Editorial Review Board Member, 2007–2012