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Biography

John W. Gardner is an Associate Professor of supply chain and operations management in the Department of Marketing & Global Supply Chain Management at Brigham Young University. Professor Gardner completed doctoral studies in Management Science at the Fisher College of Business at The Ohio State University. John holds an MBA from the Marriott School of Management and a Master of Arts in International and Area Studies from BYU. He also holds a Bachelor of Music for violin performance and pedagogy from the BYU School of Music.

Gardner’s professional industry experience includes five years of work at Honeywell International where he served in both the process solutions and aerospace industries. Positions included lead information technology business systems analyst, pricing and business analyst for marketing and product management, and senior financial analyst for global financial planning and analysis. John also worked as a manager of branch operations and customer service at Zions Bancorp.

Professor Gardner teaches quality management, Lean, and Six Sigma in the Marriott School for both graduates and undergraduates. He also team teaches advanced service design in the executive MBA program. Gardner has also taught global supply chain and operations for undergraduates, and supply chain and technology for master of information systems students. Areas of expertise include Lean production, Six Sigma, designing for quality, and technology in operations.

Gardner’s research passions focus on operational improvement through people-technology interactions, systems, and innovation. His research includes the application of operations management principles such as process management and information systems to improve healthcare quality, patient satisfaction, patient flow, and waste and cost reduction in hospitals. Other recent work focuses on production improvement through various forms of feedback. The results have been presented at numerous conferences and are published in the Journal of Operations Management, Organization Science, Production and Operations Management, Journal of Business Logistics, and Quality Management Journal. Current research examines the interrelationships between people and cutting-edge technologies including artificial intelligence (AI), blockchain, and Industry 4.0.

Education

• Doctor of Philosophy, Business Administration, The Ohio State University, 2012
• Master of Arts, International and Area Studies, Brigham Young University, 2003
• Master of Business Administration, Brigham Young University, 2003
• Bachelor of Music, Brigham Young University, 1999

Group Affiliations

• Institute for Operations Research and Management Science (INFORMS) — 2016
• American Society for Quality (ASQ) — 2014
• Academy of Management (AOM) — 2010
• Production and Operations Management (POMS) — 2010
• Decision Sciences Institute (DSI) — 2009

Selected Publications

• "Managing Production Yields and Rework through Feedback on Speed, Quality, and Quantity", Production and Operations Management, Edition 9, Volume 29, Pages 2182-2209, 2020
• "When do Workarounds Help or Hurt Patient Outcomes? The Moderating Role of Operational", Journal of Operations Management, Edition 1-2, Volume 66, Wiley, 2019
• "Teaching Plan-Do-Study-Act (PDSA) in a Supply Chain Context: A Paper Football In-Class Activity", Decision Sciences Journal of Innovative Education, Edition 1, Volume 17, Pages 6-32, Decision Sciences, 2019
• "Managing Quality Crossroads in Healthcare: An Integrative Supply Chain Perspective", Quality Management Journal, Edition 1, Volume 25, Pages 2-17, ASQ, 2018
• "Achieving Time-Sensitive Organizational Performance through Mindful Use of Technologies and Routines", Organization Science, Edition 6, Volume 28, Pages 1061 - 1079, INFORMS, 2017
• "Operational and Strategic Information Processing: Complementing Healthcare IT Infrastructure", Journal of Operations Management, Volume 33-34, Pages 123-139, Elsevier, 2015
• "Process Coordination Within a Health Care Service Supply Network", Journal of Business Logistics, Edition 4, Volume 36, Pages 355-373, Wiley, Hoboken, New Jersey, Thomas Goldsby and Walter Zinn, 2015
• "Service Network Design with PCN Analysis: A healthcare case study", Proceedings of the DSI National Meeting, Volume 2014, Decision Sciences Institute, Georgia, 2014
• "Process Quality Improvement: An Examination of General vs. Outcome-Specific Climate and Practices in Hospitals", Journal of Operations Management, Edition 4, Volume 30, Pages 325-339, Elsevier, 2012
• "Information Systems, Error Analysis, and Healthcare Performance Outcomes", Academy of Management National Conference Proceedings, 2011

Awards

• David E. and Verla A. Sorensen Fellowship, 2017
• 2011 George and Marion Plossl Doctoral Dissertation Fellowship 2nd Runner Up
• 2013 Elwood S. Buffa Dissertation Competition Finalist

Languages

• Spanish
• Portuguese

Certificates and Licenses

• Certified Six Sigma Black Belt — Honeywell International — 2006

BYU Citizenship

• College Curriculum Committee - Subcommittee — Committee/Council Chair — September 2021
• College Curriculum Committee - BYU Marriott — Committee/Council Member — April 2020

Professional Citizenship

• Quality Management Journal, Reviewer, Ad Hoc Reviewer, 2016
• Decision Sciences Journal, Reviewer, Ad Hoc Reviewer, 2014
• Journal of Business Logistics, Reviewer, Ad Hoc Reviewer, 2014
• Production and Operations Management, Reviewer, Ad Hoc Reviewer, 2014
• Journal of Operations Management, Editorial Review Board Member, 2012
• Decision Sciences Institute, Conference-Related Role, June 2020–November 2020