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Selected Publications

• "Resistance to Generative AI: Investigating the Drivers of Non-Use", HICSS 2025 Conference, 2025
• "Chatbots Mitigate Help-Seeking Avoidance", International Conference on Information Systems, 2024
• "Know Your Enemy: Conversational Agents for Security, Education, Training, and Awareness at Scale", Computers and Security, Volume 129, 2023
• "A Chatbot Tutor Can Lessen the Gender Confidence Gap in Information Systems Learning", HICSS-55, 2022
• "Design of a Chatbot Social Engineering Victim", Hawaii International Conference on System Sciences, 2022
• "Deciding Whether and How to Deploy Chatbots", MIS Quarterly Executive, 2021
• "The Effect of Help Seeking on Creative Self-Efficacy of IS Students", AMCIS 2021, 2021
• "Mental models and expectation violations in conversational AI interactions", Decision Support Systems, Volume 144, Page 113515, 2021
• "Innovative accounting interviewing: A comparison of real and virtual accounting interviewers", The Accounting Review, Edition 6, Volume 95, Pages 339-366, 2020
• "Usability and Cognitive Load in the Design of a Personal Health Record", Health Policy and Technology, Edition 2, Volume 9, Pages 218-224, 2020
• "The impact of chatbot conversational skill on engagement and perceived humanness", Journal of Management Information Systems, Edition 3, Volume 37, 2020
• "The effect of conversational agent skill on user behavior during deception", Computers in Human Behavior, Volume 97, Pages 250-259, 2019
• "The influence of conversational agent embodiment and conversational relevance on socially desirable responding", Decision Support Systems, Edition October, Volume 114, Pages 94-102, 2018

Experience

Academic - Post-Secondary

• Assistant Professor, University of Nebraska at Omaha, 2015–2020

Languages

• Spanish