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How Fishing for Compliments Can Change Customer Behavior
On a warm May evening in 1995, Christian Brinton and his high-school soccer teammates gathered for a half-time pep talk during the quarterfinals of the state tournament. Their team was losing, and their coach was not happy about it. Through the course of the half-time speech, their coach quickly escalated from being unhappy to outraged, punctuating his profanity-laced verbal assault by smashing his clipboard on the ground.
When Hani Almadhoun returned to Provo in February, he had a handful of items on his must-do list. First, take his wife and two young daughters to the BYU Creamery for a Raspberries & Cream Cheese ice-cream cone.
School’s out for the summer, and a lot of us are heading for the mountains—or the beach. Summertime is when many people take family vacations, go camping, or plan road trips with friends.
How to create a safe, productive work environment for those dealing with mental health conditions.
Once barely more than an online résumé site, LinkedIn has become a robust tool for professionals looking to build their personal brands at the confluence of social media and the business world. Now with more than half a billion profiles, LinkedIn’s user base rivals Twitter’s and Snapchat’s in the United States.
For Dalton Adams, the dinner hour was shaping up like every other night at In-N-Out Burger. The line of cars stretched from the drive-thru window and wound across the parking lot. Adams was serving hungry customers at the payment window, the usual routine—until the guy in the red car pulled up.
Corina Slene Cuevas-Pahl has spoken Spanish her entire life, but when she found out that BYU Marriott offered a business language course in Spanish, she signed up.
I'm honored to be here at the BYU Marriott School of Business. This is a great school named after a great family. Dick Marriott is a good friend, and he is truly an inspiration.
While many Marriott School students take classes to learn research strategies, MPA student Jean Kapenda brings to graduate classes years of tried and tested real-world research from his extensive genealogy work.
One of the most important projects in my ongoing education is training my emotions and recognizing how vital they are in doing good work. We don’t check our emotions at the door when we come to work. And we take the emotional aftertaste of work back into our homes.
Expend, Enhance, Engage, Enlighten
After earning a law degree from Waseda University in Tokyo, Japan, Makoto Ishi Zaka found himself spending more and more time away from his family, holed up in the office of the IT company he worked for.
How to Avoid Getting Taken to the Cleaners
This is the second of a three-part series focusing on economic self-reliance. The next article, in the fall 2007 issue, will highlight a single-mother initiative.