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Fall 2012 Winter 2005
Every day our Marriott associates welcome three-quarters of a million people to one of our hotels around the world. Today I wanted to share with you our story and a few things I’ve learned about making the most of opportunities.
Professor Bill Baker’s forty-two-Year Quest to teach Presentation Skills 
The lemonade stands have shuttered, the swimming pools are empty, and the yellow buses are back on the roads.
From the mid-level marketing manager to the partner in a top accounting firm, Marriott School grads agree on at least one thing: their first jobs mattered. Despite the mistakes and invariable snafus, most grads look back in awe at how much these first experiences shaped their future successes.
After standing on one foot while trying to decide which printer to buy, students hobble out of 340 TNRB with some extra credit but without the slightest clue what their answers will be used for.
When the best time to talk with Jeff Strong is while he’s on his way to an airport, you know you’ve reached a busy person. Managing a full schedule is a responsibility that Strong may have mastered as well as anyone. For several years he was traveling nearly two hundred days a yearboth domestically and internationally—as global president and chief customer officer for Johnson & Johnson. “Looking back,” he says, “I don’t think anybody could have survived that time without being organized.”
It’s said in the academic world that professors live and die by their research. We’re pleased to report that many at the Marriott School are thriving. Regular publishing in some of the industry’s top journals has put them on the leading edge of business and made some stars in their fields.
In an ever-expanding digital universe, Brad Rencher and his team at Adobe Systems Inc. navigate the Cloud like rocket men.
Inside the Tanner Building they’re professors who teach finance, ethics, marketing, accounting, and a host of other subjects. But, have you ever wondered what these notable professors do in their spare time?
In an episode of M*A*S*H, Colonel Potter is called to Seoul and leaves Hawkeye in charge. Hawkeye, who instinctively challenges authority, experiences what it’s like to be in charge, and on several occasions, he oversteps his authority. When Potter returns, he sits down with Hawkeye and B.J., who are feuding about B.J. violating one of Hawkeye’s orders. Potter lets the two surgeons go at each other and remains quiet until Hawkeye tries to enlist his support. “Why aren’t you helping me?” Hawkeye asks. “You should be in the middle of this. You’re the commander.”
In a recent conversation with President Gordon B. Hinckley, I described a difficult decision I had made at work—one I should have made sooner. “President, I just wish I were smarter,” I confessed.
This is the second of a five-part personal financial planning series sponsored by the Peery Institute of Financial Services. The next installment, addressing property, casualty, and health insurance, will appear in the Summer 2005 issue.
Second-year MBA students have the opportunity to manage the Marriott School’s $1.4 million stock portfolio—and although it’s called the Silver Fund, it mostly sees green.