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Fall 2012 Winter 2010
Every day our Marriott associates welcome three-quarters of a million people to one of our hotels around the world. Today I wanted to share with you our story and a few things I’ve learned about making the most of opportunities.
Professor Bill Baker’s forty-two-Year Quest to teach Presentation Skills 
The lemonade stands have shuttered, the swimming pools are empty, and the yellow buses are back on the roads.
From the mid-level marketing manager to the partner in a top accounting firm, Marriott School grads agree on at least one thing: their first jobs mattered. Despite the mistakes and invariable snafus, most grads look back in awe at how much these first experiences shaped their future successes.
After standing on one foot while trying to decide which printer to buy, students hobble out of 340 TNRB with some extra credit but without the slightest clue what their answers will be used for.
When the best time to talk with Jeff Strong is while he’s on his way to an airport, you know you’ve reached a busy person. Managing a full schedule is a responsibility that Strong may have mastered as well as anyone. For several years he was traveling nearly two hundred days a yearboth domestically and internationally—as global president and chief customer officer for Johnson & Johnson. “Looking back,” he says, “I don’t think anybody could have survived that time without being organized.”
It’s said in the academic world that professors live and die by their research. We’re pleased to report that many at the Marriott School are thriving. Regular publishing in some of the industry’s top journals has put them on the leading edge of business and made some stars in their fields.
In an ever-expanding digital universe, Brad Rencher and his team at Adobe Systems Inc. navigate the Cloud like rocket men.
Finding a job may be more of a numbers game than you ever thought.
When I arrived at BYU eight years ago, I was in my new office, organizing books and filing papers, when I received a telephone call informing me that there had been a glitch in payroll processing, and I would not be receiving a paycheck during the first two months of my employment. I said, “Thank you,” hung up the phone, and started thinking about how to break this news to my wife, Jan. 
Henry Ford famously said, “Whether you think you can or you can’t, you are right.” His profound statement may explain the fantastically varied results of millions of New Year’s resolutions that Americans make each January. By summertime many of us have achieved our goals. Others have given up. And still a few of us muscle onward, clinging courageously to goals we have set but not yet met. 
Underneath glittering stage lights the bass player and keyboardist pound out a melody. The lead singer sidles up to the microphone and belts out “American Idiot” with enough angst to fool anyone into believing he’s a member of a teenage garage band.
What do you do when your neighbor or friend is out of work? It can be difficult to bring up the subject because there’s often a great deal of stress and emotion attached to the issue.