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Setting the Service Standard

The Marriott family is particular about what they attach their name to. Marriott believes that young people with good values and strong character will be the essence of business success in the future.

 Sandy Bertha

The caliber of men and women chosen to attend this great school are honorable students who exemplify what Marriott looks for in their future employees. 

J. Willard Marriott held a high standard and expected a lot from his employees. He was not one to sit behind a desk doing business; he was out talking with people. He wanted to know what he could do to make things better. He would ask the employees about their children and if they had any medical problems. If they did and were in need of something, like a tooth pulled, he’d give them $20 to get it taken care of. He cared. He was genuine in his compliments and praise when it was deserved. I observed his kindness to others daily. He was so down-to-earth and humble and never felt like he was better than anyone else. He was generous with his time and his means. 

His wife, Alice, was a loyal, supportive, smart, and organized woman. She was a vital force behind every major decision and event. She was so good with numbers that she was either secretary or treasurer of almost every organization she worked in. She was a trustee of the Kennedy Center for Performing Arts in Washington, DC, and on several boards: the Arthritis Foundation, National Symphony Orchestra, National Ballet Society, and Goodwill Industries, among others. She exemplified the volunteer spirit. 

I have wonderful memories of my grandparents. All the great traits they exemplified in business they also carried out in the home. They left a wonderful legacy for me, their posterity, and for thousands who are associated in some way with the Marriott name. They were truly exceptional, big-hearted people who desired to serve God and their fellowman all their days.

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Speech given by Sandy Bertha

About the Speaker
Sandy Bertha is a granddaughter of J. Willard and Alice S. Marriott and a member of the Marriott School’s National Advisory Council’s Women’s Committee. These remarks were taken from her speech to the NAC at the opening event of the Marriott 25 campaign on 27 September 2013.

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