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Feature Fall 2009 Fall 2012
Every day our Marriott associates welcome three-quarters of a million people to one of our hotels around the world. Today I wanted to share with you our story and a few things I’ve learned about making the most of opportunities.
Professor Bill Baker’s forty-two-Year Quest to teach Presentation Skills 
From the mid-level marketing manager to the partner in a top accounting firm, Marriott School grads agree on at least one thing: their first jobs mattered. Despite the mistakes and invariable snafus, most grads look back in awe at how much these first experiences shaped their future successes.
When the best time to talk with Jeff Strong is while he’s on his way to an airport, you know you’ve reached a busy person. Managing a full schedule is a responsibility that Strong may have mastered as well as anyone. For several years he was traveling nearly two hundred days a yearboth domestically and internationally—as global president and chief customer officer for Johnson & Johnson. “Looking back,” he says, “I don’t think anybody could have survived that time without being organized.”
On 19 March 2009 BYU student Steve Hansen wasn’t in the Tanner Building atrium eating lunch with his peers. He wasn’t in Provo, in Utah, or even in the country. Hansen was across the Atlantic eating salmon and caviar with foreign dignitaries, government officials, and international investment CEOs at an invitation-only gala dinner at the Hotel de Paris in Monaco.
At Wal-Mart headquarters in Arkansas, Greg Chandler is holding a paperless meeting. Instead of handing out copies of his presentation, he flips open his laptop and turns it around. Rather than finishing the meeting in the office, Chandler invites his associate to join him on a walk outside. He makes sure he shuts off the lights on his way out.
Early in the semester of his supply chain strategy class, Stan Fawcett stands in front of his students with a fresh, yellow ear of corn in his hand.
I belong to a family that likes to put puzzles together. Mom and Dad were avid constructers. My sister and her husband frequently have a table in their living room with a puzzle underway. And my brother could search for hours to find a key piece.
The Marriott School Acquires the Recreation Management and Youth Leadership Department