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Feature Fall 2001 Fall 2012
Every day our Marriott associates welcome three-quarters of a million people to one of our hotels around the world. Today I wanted to share with you our story and a few things I’ve learned about making the most of opportunities.
Professor Bill Baker’s forty-two-Year Quest to teach Presentation Skills 
From the mid-level marketing manager to the partner in a top accounting firm, Marriott School grads agree on at least one thing: their first jobs mattered. Despite the mistakes and invariable snafus, most grads look back in awe at how much these first experiences shaped their future successes.
When the best time to talk with Jeff Strong is while he’s on his way to an airport, you know you’ve reached a busy person. Managing a full schedule is a responsibility that Strong may have mastered as well as anyone. For several years he was traveling nearly two hundred days a yearboth domestically and internationally—as global president and chief customer officer for Johnson & Johnson. “Looking back,” he says, “I don’t think anybody could have survived that time without being organized.”
Several weeks ago, I traveled to the north side of Chicago to visit my son. I drove from downtown Chicago to Lincoln Park, where he lives. As I turned onto Clybourn Avenue, I suddenly encountered a scene that I hadn’t seen or thought of in years—the Clybourn Gospel Chapel.
Over the next year, many of you will go through a performance review. your direct supervisor will evaluate the contribution that you have made to the success of the organization and help you develop a plan to build on your strengths and focus on opportunities you have to improve.