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Feature Fall 2012 Winter 2005 Winter 2012
Every day our Marriott associates welcome three-quarters of a million people to one of our hotels around the world. Today I wanted to share with you our story and a few things I’ve learned about making the most of opportunities.
Professor Bill Baker’s forty-two-Year Quest to teach Presentation Skills 
From the mid-level marketing manager to the partner in a top accounting firm, Marriott School grads agree on at least one thing: their first jobs mattered. Despite the mistakes and invariable snafus, most grads look back in awe at how much these first experiences shaped their future successes.
When the best time to talk with Jeff Strong is while he’s on his way to an airport, you know you’ve reached a busy person. Managing a full schedule is a responsibility that Strong may have mastered as well as anyone. For several years he was traveling nearly two hundred days a yearboth domestically and internationally—as global president and chief customer officer for Johnson & Johnson. “Looking back,” he says, “I don’t think anybody could have survived that time without being organized.”
It doesn’t take much to make you feel blue: gray clouds hanging low in the sky or buzzing fluorescent lights casting a cold, clinical pallor. Often the weeks after Christmas become the start of a bleak and seemingly endless winter. You’re pensive and it’s hard to function at work and at home.
Jeremy Charlesworth could see the skepticism on his client’s face. She didn’t say it, but he knew what she was thinking: You’re wrong.
In my career and my life I have found the key determinants to success include one’s ability to take on a challenge and adapt to change. Change comes in many forms: your responsibilities, your callings, and your addresses. 
Inside the Tanner Building they’re professors who teach finance, ethics, marketing, accounting, and a host of other subjects. But, have you ever wondered what these notable professors do in their spare time?
In an episode of M*A*S*H, Colonel Potter is called to Seoul and leaves Hawkeye in charge. Hawkeye, who instinctively challenges authority, experiences what it’s like to be in charge, and on several occasions, he oversteps his authority. When Potter returns, he sits down with Hawkeye and B.J., who are feuding about B.J. violating one of Hawkeye’s orders. Potter lets the two surgeons go at each other and remains quiet until Hawkeye tries to enlist his support. “Why aren’t you helping me?” Hawkeye asks. “You should be in the middle of this. You’re the commander.”
In a recent conversation with President Gordon B. Hinckley, I described a difficult decision I had made at work—one I should have made sooner. “President, I just wish I were smarter,” I confessed.
This is the second of a five-part personal financial planning series sponsored by the Peery Institute of Financial Services. The next installment, addressing property, casualty, and health insurance, will appear in the Summer 2005 issue.
Second-year MBA students have the opportunity to manage the Marriott School’s $1.4 million stock portfolio—and although it’s called the Silver Fund, it mostly sees green.