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Alumni Spotlight
Business School Dean Uses Mistake-Proofing to Save Lives
2 Min Read
To err is human, but human errors in medicine can be dangerous or even deadly. Using a Japanese technique called poka-yoke (pronounced “po-ka yo-kay”) or mistake-proofing, medical professionals can make human mistakes much less harmful, according to Marriott School alum John Grout, dean of the Campbell School of Business at Berry College.