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Faculty Research Information Systems 2018 2016
Using brain data, eye-tracking data and field-study data, a group of BYU Marriott researchers have confirmed something about our interaction with security warnings on computers and phones: the more we see them, the more we tune them out.
Software developers listen up: if you want people to pay attention to your security warnings on their computers or mobile devices, you need to make them pop up at better times.
You’re on the web, responding to an email or watching a YouTube video, when a message pops up on your browser. Do you read it, or do you close the window and get back to what you were doing?