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It’s been called the Information Age, the Computer Age, and the Digital Age, but whatever the name, the last few decades have brought a whirlwind of change. Computers combined with the internet and technology offer unprecedented access to the world.
An employee who underperforms usually belongs to either the “can do/won’t do” or the “will do/can’t do” category. Those who can but won’t have motivation problems and those who will but can’t have performance problems associated with lack of skills.