Hospitality and Tourism

Hospitality and tourism industries overlap; the main differences between the two areas are that tourism deals with attractions, activities, and events, while hospitality focuses on providing people exceptional accommodations, travel, restaurants, and sports venues.

Companies where ExDM alumni have worked in this field include organizations such as:

  • Marriott International
  • Zermatt Resort and Spa
  • Convoi
  • MGM Resorts International
  • Sundance Mountain Resort

Example job titles for this career path include roles such as:

  • Operations Manager
  • F&B Manager
  • Catering Sales Executive
  • Conference Services Manager
  • Reservations Agent

Core Competencies

Some key abilities that will make students stand out in these industries are:

  • Communication – MCOM 320: Communication in Organizational Settings
  • Diplomacy
  • Handling Pressure
  • Problem Solving – EXDM 422: Experience Needfinding; EXDM 423: Experience Insights
  • Operations Management – EXDM 307: Sport and Entertainment Venue Management; EXDM 412: Event and Experience Management
  • Administration – HRM 391: Organizational Effectiveness; MSB 390: Ethics for Management
  • Leadership – HRM 391: Organizational Effectiveness
  • Financial/Resource Management – ACC 200: Principles of Accounting; FIN 201: Principles of Finance

Suggested Electives and Minors

Hospitality and tourism careers cover a broad spectrum and include hotel management, restaurant ownership, entertainment management, destination marketing, and tour operation. Some electives and minors that may be beneficial in preparing for these careers are:

  • EXDM 302: Hospitality Management
  • EXDM 303: Introduction to Sports and Entertainment Industries
  • EXDM 306: Community Festivals and Special Events
  • EXDM 307: Sport and Entertainment Venue Management
  • EXDM 490 R, section 5: Managing Meaningful Guest, Visitor, and Customer Journeys
  • Theatre Arts Studies Minor
  • Communications Minor
  • Nonprofit Management Minor
  • Design Thinking Minor

Professional Organizations

Organizations provide excellent opportunities to network and learn more about the profession from professionals. Most provide greatly reduced student membership rates. They also host conferences that have reduced rates or volunteer opportunities for students. Students are highly encouraged to join at least one of these organizations and attend one of their conferences.

Certifications

Certifications not only help in professional development, but they are also valued by potential employers. The ExDM department highly recommends working toward certifications that are aligned with a student’s career aspirations. The program actively attempts to integrate certifications or preparation to gain certifications into curriculum whenever possible.


Who to Contact

Curriculum Advisement

For more information and assistance regarding academic requirements, preparing for applying to ExDM, and making course decisions please contact Heidi Engh from the BYU Marriott Undergraduate Advisement Office.



Engh, Heidi
Academic Advisor

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Career and Internship Placement

For more information about career opportunities, check the experience design and management career placement profile or contact ExDM career director Noelani Wayas in the Business Career Center.



Wayas, Noelani
Director, Experience Design and Management

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For questions or information regarding internships, please contact ExDM internship coordinator Joel Agate.



Agate, Joel
Internship Coordinator

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Professional Contacts

To learn more about professional contacts as part of the ExDM mentoring program, get in touch with chief student experience officer Ariadna Mateu.



Mateu Copons, Ariadna
Chief Student Experience Officer

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Graduate Degree Opportunities

Students are highly encouraged to consider graduate school as career preparation option. Students interested in graduate school should consider enrolling in EXDM 585R: Experience Design Research Seminar. Students can also reach out to Dr. Patti Freeman, who teaches the research seminar course, if they have questions about graduate school opportunities.



Freeman, Patti
Professor

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Professional Organizations and Certifications

For more information about the professional organizations and certifications associated with this career track please reach out to Dr. Brian Hill.



Hill, Brian
Professor

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