Employee Experience Management

Employee experience management involves all touchpoints that an employee has with their organization, and it significantly impacts business performance. It includes the recruiting process, onboarding, performance reviews, and exit interviews. The employee experience deals with far more than human resources functions and includes facilities, internal communications, information technology, and even corporate social responsibility.

Core Competencies

Students in this track can expect to become competent in the following topics:

  • Customer Journey Mapping — EXDM 404: Experience Design
  • Strategic Planning — EXDM 490R, section 14: Designing Employee Experiences
  • Cross-functional Collaboration/Organization — EXDM 490R, section 5: Managing Meaningful Guest, Visitor, and Customer Journeys; EXDM 490R, section 14: Designing Employee Experiences
  • Communications/Storytelling/Personas — EXDM 404: Experience Design; EXDM 422: Experience Needfinding
  • Leading and Managing Change — EXDM 494R: Experience Design Lab
  • Judgment/Decision Making — EXDM 422: Experience Needfinding; EXDM 423: Experience Insights
  • Project Management/Time Management — EXDM 412: Event and Experience Management
  • Visual Design — EXDM 416: Experiential Marketing
  • Data Analysis and Interpretation — EXDM 422: Experience Needfinding; EXDM 423: Experience Insights
  • Design Thinking – EXDM 404: Experience Design

Suggested Electives and Minors

Electives and minors should help a student develop the ability to design experiences for employees. These skills can be learned in human resources, information systems, and psychology classes. The ExDM program encourages students to also consider the following supporting electives and minor:

  • EXDM 490R, section 14: Designing Employee Experiences
  • EXDM 490R, section 5: Managing Meaningful Guest, Visitor, and Customer Journeys
  • Design Thinking Minor

Professional Organizations

  • The Society for Human Resource Management (SHRM) is a professional organization that helps promote the development of human resource professionals around the world. BYU SHRM is a student chapter and affiliate of SHRM.
  • Project Management Institute (PMI)

Certifications

Certifications not only help in professional development, but they are also valued by potential employers. The ExDM department highly recommends working toward certifications that are aligned with a student’s career aspirations. The program actively attempts to integrate certifications or preparation to gain certifications into curriculum whenever possible.

  • Project Management Professional (PMP) certification
  • Six Sigma

Faculty Contact



Duerden, Mat
Associate Professor

Contact Information

Professional Contacts

To learn more about professional contacts as part of the ExDM mentoring program, get in touch with chief student experience officer Ariadna Mateu.

Career and Internship Placement

Progression within this field often entails moving between different organizations or shifting to management roles that have less direct involvement in the day-to-day recreational activities of the community. As people advance in an organization, they typically spend more time working with government agencies and the associated city or county.

For more information about career opportunities and internships, check the experience design and management career placement profile or contact ExDM career director Noelani Wayas in the Business Career Center.

Graduate Degree Options

Students are highly encouraged to consider graduate school as career preparation option. Students interested in graduate school should consider enrolling in EXDM 585R: Experience Design Research Seminar. Students can also reach out to Patti Freeman, who teaches the research seminar course, if they have questions about graduate school opportunities.